Service 10!
Do you want to support your clients with innovate and groundbreaking services?
- Service 10! is a guide to essential aspects of business services !!!
- Service 10! lets you ask the important questions !!!
1 - MEANING
The meaning of a service is the essential reason why you and your clients want to do it. - The meaning is the spirit of the service.
Why are we doing it? - Why are we offering the service?
2 - PROPOSITION
What are we proposing?
What is the essence of the value proposition?
What is the effect of the service?
What is the problem the service is intended to solve? - Or what is the need the service is intended to satisfy?
What is created and/or changed as a result of the service?
3 - PROVIDER
Appearance: What does the service look, smell, taste, feel, sound like? What can the client expect to meet?
What constitutes the provider?
Provider’s resources? - What are the resources that are ready for service execution?
People? - Technology? - Information? - Other artifacts?
4 - CLIENT
Who is the client?
What are the perceived needs and desires of the client?
Client’s resources?
5 - SHARED RESOURCES
Do the provider and the client have access to shared resources?
6 - CONTEXT
What is the larger system in which the provider and the client is embedded?
7 - EXECUTION
In what ways do the provider and the client interact?
What is the provider expected to do?
What is the client expected to do?
Before? - During? - After?
In what ways does the client participate in the creation of value?
8 - QUALITY
How is quality defined and handled? The client’s needs?
9 - BUSINESS MODEL
Who pays? - How is the service financed?
10 - MARKETING
How is the service marketed?
